Reviews from our customers

See how we take care of our customers' experience with reliability, top quality and more

My mother was a resident at Heritage Assisted Living for seven months and she loved it there. The facility was always clean. The single-floor, compact arrangement was a good fit for limited mobility residents. The staff was informative and consistently treated residents with kindness, and compassion. The nursing and care staff provided 24/7 support to all residents based on need, including medication administration and updates to family as needed. The innovative calendar of events helped keep residents active and contributed to the sense of community. Thanks to the Heritage staff for tending to all the needs of our Mom! ~ Stephen H
We have a family member at the Heritage assisted living and would say it is the best facility in the Eau Claire area. All the staff from cleaning, patient care assistance, food service, medication management to supervisory has been so very pleasant, caring, personable, informative, available and easy to work with at any time. I don't have to worry each day how my family member is doing because she is monitored and given exceptional care 100% of the time. She loves it there and is thankful for all the staff! ~ Jean B
It's my pleasure to write a review for Heritage Assisted Living Eau Claire. Our mother lived there for 7 months prior to her passing in July, 2023. We wish we had moved her to Heritage much sooner! Mom was very reluctant to move, but she settled in very quickly. The staff made an effort to include her immediately in daily activities like bingo and field trips which she enjoyed very much. The nursing staff is outstanding. We were so impressed with the level of care and most importantly, compassion. They attended to every one of mom's needs while allowing her to maintain her dignity. And the nursing staff's continual communication with family was so appreciated. Mom had special dietary needs, and she often told us how the chef went out of his way to make sure she wasn't eating something she couldn't have. And she enjoyed every meal! The facility is very well maintained. Mom's apartment was cleaned regularly, garbage taken out often twice a day. Having mom at Heritage was such a blessing for our family. We were confident she was being well cared for, we were confident she was safe. We owe a big thank-you to every staff member at Heritage. They have our highest recommendation as a wonderful senior living facility. ~ Mary H
My mom really enjoys living at Heritage. There are lots of fun activities and socializing. They take great care of her and let me know right away if there is any concern. I appreciate the fact is it small, homey and easy for my mom to navigate. ~ Michelle S
The facility and staff are so helpful in assisting residence with their needs. They have a very compassionate approach and do care about the people. My uncle is so very happy. We made the right choice to bring him there. ~ Wally W
My mom was a resident at Heritage for over six years. She was treated with kindness and compassion all through her stay. She thought of the staff as part of her extended family. We would highly recommend Heritage Senior Living. ~ Paul G
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